How to report an issue

Asking a question in the Framer Community

We have a dedicated support space in our community for support questions. Before posting, please search to see if others have encountered the same issue and if it has already been resolved. If you can't find a solution, feel free to post your question in our support space. Our team and community members are ready to assist you.

Reporting a billing issue

For any account or billing issues, please use our contact page or email us at support@framer.com. When reaching out, provide a detailed description of your issue along with any relevant information, such as an invoice or screenshots. This will help our team respond as quickly as possible.

Reporting a bug

To report a bug, we need specific information to provide a quick fix. First, we need to fully understand the issue, including the error message, the version you are using, and your operating system. Second, we need to reproduce the issue on our end to develop and verify a fix.

While the actual fix may take a short time, gathering the necessary information can take from a few hours to several days. You can expedite this process by including the following details in your bug report:

The full error message (if applicable)

• Relevant screenshots of the error

• Any output from the Console in the Web Inspector

  • In Chrome, go to View > Developer > JavaScript Console

  • In Safari, press ⌥ ⌘ C

  • In Firefox, go to Tools > Browser Tools > Browser Console

• Information about your environment, including version, operating system, and browser

• The project link and a remix link for the project

• The published page's versioned URL (if it’s a live site issue)

After compiling this information, please share it with us via email at support@framer.com.