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How to report an issue

In this guide, we explain how to report issues or bugs and seek assistance for a smooth Framer experience.

Asking a question about a Framer product issue

If your site plan is Free, Mini, Basic, Pro, or Start-up, you can get support from our Product Experts. To receive assistance:

  • Fill out the form on our contact page. Provide as much detail as possible for a faster resolution.

  • For code-related questions, create a ticket in the developers space within the Framer Community.

Reporting a billing issue

For account or billing concerns, use our contact page or email support@framer.com. Include a detailed description of your issue, along with relevant information like invoices or screenshots, to help us resolve it quickly.

Reporting a bug

Fill out the form on our contact page and provide detailed information to help us address the issue faster. Include:

  • The full error message (if applicable).

  • Screenshots of the error.

  • Console output from the Web Inspector:

    • Chrome: View > Developer > JavaScript Console.

    • Safari: Press ⌥ ⌘ C.

    • Firefox: Tools > Browser Tools > Browser Console.

  • Environment details, including version, operating system, and browser.

  • Project and remix links.

  • The versioned URL of the published page (for live site issues).

FAQ

Lesson FAQ

  • How can I get support for a Framer product issue?

    If your site plan is Free, Mini, Basic, Pro, or Start-up, you can get support from our Product Experts. To receive assistance, fill out the form on our contact page and provide as much detail as possible for a faster resolution. For code-related questions, create a ticket in the developers space within the Framer Community.

  • What information should I include when reporting a bug to Framer?

    When reporting a bug, fill out the form on our contact page and provide detailed information to help us address the issue faster. Include the full error message (if applicable), screenshots of the error, console output from the Web Inspector, environment details (version, operating system, and browser), project and remix links, and the versioned URL of the published page for live site issues.

  • How do I report a billing or account issue with Framer?

    For account or billing concerns, use our contact page or email support@framer.com. Include a detailed description of your issue, along with relevant information like invoices or screenshots, to help us resolve it quickly.

Updated