How refunds work on the Marketplace
All purchases happen outside of Framer, so refunds are handled by the creator.
What to know before requesting a refund
When you buy a product from the Framer Marketplace, you’re purchasing directly from the creator—not from Framer. This means:
Payments are processed through the creator’s checkout (like Lemon Squeezy or Gumroad)
Framer does not process transactions or issue refunds
The creator is fully responsible for setting and managing their refund policy
How to request a refund
If you’re looking for a refund, you’ll need to contact the creator directly. Each product page includes a Contact creator link—this is the fastest way to get in touch.
We also recommend checking:
The creator’s refund policy (usually linked on the checkout page or in the confirmation email)
Your payment receipt for platform-specific support options
How do I request a refund for a product purchased on the Framer Marketplace?
If you’re looking for a refund, you’ll need to contact the creator directly. Each product page includes a Contact creator link—this is the fastest way to get in touch.
Does Framer process payments or issue refunds for Marketplace purchases?
Framer does not process transactions or issue refunds. Payments are processed through the creator’s checkout (like Lemon Squeezy or Gumroad), and the creator is fully responsible for setting and managing their refund policy.
Where can I find information about a creator’s refund policy for a Marketplace product?
We recommend checking the creator’s refund policy, which is usually linked on the checkout page or in the confirmation email. You can also review your payment receipt for platform-specific support options.
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