Customer Journey

A Customer Journey maps each step a user takes across touchpoints before, during, and after conversion to identify friction and improve experience.

Related terms

Related terms

  • Testimonial

    Components

    A quote or endorsement from a satisfied customer providing social proof and building trust with potential customers. Effective testimonials are specific, relatable, and include identifying details like names and companies. Display testimonials prominently near decision points.

  • User Journey

    Design

    A visualization of the steps a user takes to accomplish a goal, revealing opportunities and pain points. Mapping user journeys helps optimize flows and identify where users struggle. Design journeys that minimize friction while providing necessary information.

  • Logo

    Design

    A Logo is a unique symbol, wordmark, or combination mark used to identify and differentiate a brand across touchpoints.