How refunds work on the Marketplace

Purchases on the Framer Marketplace are made directly from independent creators. Framer does not process Marketplace payments or issue refunds.

Before requesting a refund

Before contacting a creator, review their refund policy. You can usually find it on the checkout page, in your confirmation email, or on your payment receipt.

Refund policies vary by creator. Some creators may offer refunds for technical issues or critical bugs, while others may not offer refunds after a product has been downloaded or remixed.

Request a refund

To request a refund, contact the creator directly. Each Marketplace product page includes a way to contact the creator, usually through a support email or a Contact creator link.

Include the following information in your message:

1. The product you purchased

2. Your purchase details or receipt

3. The reason you’re requesting a refund

4. Any relevant screenshots or details about the issue

A clear and respectful message helps the creator understand your request and respond faster.

If the creator does not respond

If you have not heard back after about a week, send a polite follow-up.

If the creator still does not respond, contact Framer Support with your purchase details and proof that you tried to contact the creator. Framer cannot approve or issue refunds for Marketplace purchases, but we can help facilitate communication with the creator.