How refunds work on the Marketplace
Learn how Marketplace refunds are handled and how to contact a creator about a refund request.
Purchases on the Framer Marketplace are made directly from independent creators. Framer does not process Marketplace payments or issue refunds.
Before requesting a refund
Before contacting a creator, review their refund policy. You can usually find it on the checkout page, in your confirmation email, or on your payment receipt.
Refund policies vary by creator. Some creators may offer refunds for technical issues or critical bugs, while others may not offer refunds after a product has been downloaded or remixed.
Request a refund
To request a refund, contact the creator directly. Each Marketplace product page includes a way to contact the creator, usually through a support email or a Contact creator link.
Include the following information in your message:
The product you purchased
Your purchase details or receipt
The reason you’re requesting a refund
Any relevant screenshots or details about the issue
A clear and respectful message helps the creator understand your request and respond faster.
If the creator does not respond
If you have not heard back after about a week, send a polite follow-up.
If the creator still does not respond, contact Framer Support with your purchase details and proof that you tried to contact the creator. Framer cannot approve or issue refunds for Marketplace purchases, but we can help facilitate communication with the creator.
FAQ
Does Framer issue refunds for Marketplace purchases?
No. Framer does not process payments or issue refunds for Marketplace purchases. Payments and refunds are handled by the creator you purchased from.
Where can I find the creator’s refund policy?
Check the checkout page, your confirmation email, or your payment receipt. Refund policies vary by creator, so review the policy before sending a refund request.
What should I do if the creator does not reply?
Send a polite follow-up after about a week. If you still do not receive a response, contact Framer Support with your purchase details and proof that you tried to reach the creator.
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