Refund policy

Learn when refunds are available for Framer subscriptions and how eligibility varies by region.

Refunds are available only under specific circumstances. This article explains who is eligible for a refund, how cancellations and downgrades are handled, and what to expect when requesting a refund.

Refund eligibility

You may be eligible for a refund based on your location and the timing of your request.

Region	Refund window
Worldwide	Within 7 days of the initial purchase
European Union and Turkey	Within 14 days of the initial purchase

Refund requests submitted after the applicable refund period are not eligible for a refund.

Cancellations, downgrades, and unused subscription time

Canceling a subscription does not automatically qualify you for a refund. Refunds are not provided for unused time remaining in an active subscription term.

If you downgrade your plan, any unused value from your current subscription is converted into account credit. This credit is automatically applied to future purchases and invoices.

Billing and payment processing

Subscription payments are processed through Stripe. You are responsible for all subscription fees, taxes, and charges associated with your monthly or annual billing term.

Request a refund

If you believe you are eligible for a refund, contact the support team through the Contact page. Include details about your subscription and purchase date to help expedite the review process.

Refunds are available only under specific circumstances. This article explains who is eligible for a refund, how cancellations and downgrades are handled, and what to expect when requesting a refund.

Refund eligibility

You may be eligible for a refund based on your location and the timing of your request.

Region	Refund window
Worldwide	Within 7 days of the initial purchase
European Union and Turkey	Within 14 days of the initial purchase

Refund requests submitted after the applicable refund period are not eligible for a refund.

Cancellations, downgrades, and unused subscription time

Canceling a subscription does not automatically qualify you for a refund. Refunds are not provided for unused time remaining in an active subscription term.

If you downgrade your plan, any unused value from your current subscription is converted into account credit. This credit is automatically applied to future purchases and invoices.

Billing and payment processing

Subscription payments are processed through Stripe. You are responsible for all subscription fees, taxes, and charges associated with your monthly or annual billing term.

Request a refund

If you believe you are eligible for a refund, contact the support team through the Contact page. Include details about your subscription and purchase date to help expedite the review process.

FAQ

Am I eligible for a refund if I cancel my Framer subscription shortly after purchase?

You are entitled to a refund if you cancel your subscription within 7 days of the initial purchase. E.U. and Turkey residents are legally entitled to a refund if they cancel within 14 days of the initial purchase.

What happens if I request a refund after the 14-day period?

Refunds cannot be processed if the request is made after the 14-day period.

If I downgrade my plan or cancel my subscription, will I receive a refund for unused time?

Cancelling your subscription does not guarantee a refund for any portion of the term’s fee. Refunds are not provided for unused terms on an active account. However, if you downgrade your plan, any unused amount will be credited and can be applied to future purchases.

Updated

June 15, 2026

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